Terms & Conditions

1. Eligibility & Accounts

You must be at least 16 years old (or the minimum digital consent age in your country, whichever is higher) to use PromoFlow. You are responsible for keeping your password secure and for all activity on your account. Notify us immediately at security@promoflowai.com if you suspect unauthorized access.

2. Connected Social Accounts

PromoFlow lets you connect third party platforms (Facebook, Instagram, X / Twitter, LinkedIn, YouTube, TikTok, Pinterest, Reddit, Tumblr, Medium, Threads, Bluesky, Telegram). Your use of those platforms remains subject to their own terms. You represent that you have the right to connect each account, that you own or have permission to publish the content you post through PromoFlow, and that your content complies with the destination platform's rules.

We act only on the explicit instructions you give through the Service. You can disconnect any account, revoke our access from the platform's settings, or delete your PromoFlow account at any time.

3. Acceptable Use

You agree not to use PromoFlow to:

• Post or generate content that is illegal, harassing, defamatory, hateful, sexually exploitative, or that infringes third party rights.
• Send spam, run engagement farms, or coordinate inauthentic behavior on connected platforms.
• Impersonate another person or misrepresent your affiliation with a brand.
• Reverse engineer, scrape, or attempt to bypass security controls or rate limits.
• Resell, sublicense, or white label the Service without a separate written agreement.
• Upload malware, run automated load tests, or otherwise interfere with the Service.

We may suspend or terminate accounts that violate these rules or that put our infrastructure or other users at risk.

4. AI Generated Content

AI features (caption generation, text to speech, image / video generation) produce output based on the prompts and media you provide. AI output can be inaccurate, offensive, or duplicative of other works. You are responsible for reviewing every AI generated output before publishing it. You retain whatever rights you have in the prompts you supply, and to the extent permitted by the underlying AI provider you also own the output. We disclaim any warranty that AI output is original, accurate, or fit for any specific purpose.

5. Your Content

You keep full ownership of the content you upload, generate, or publish through PromoFlow. You grant us a limited, worldwide, royalty free license to host, store, process, transcode (e.g. ffmpeg conversion), and transmit that content for the sole purpose of operating the Service for you. This license ends when you delete the content, except for backups we may keep for a limited recovery window.

6. Plans, Fees & Trials

Some features may be offered on a paid plan. Fees, billing cycle, and any free trial terms will be described at checkout. Unless stated otherwise, fees are non refundable. We may change prices on prospective renewals with 30 days' notice. Taxes are your responsibility where required by law.

7. Service Availability

We work to keep the Service available, but we do not guarantee uninterrupted access. Maintenance, third party outages (social platform APIs, AI providers, email or SMS delivery), and force majeure events can interrupt the Service. The Service is provided “as is” and “as available”.

8. Third Party Services

PromoFlow integrates with third party platforms and AI providers. We are not responsible for outages, policy changes, or data they retain. If a platform changes its API, removes a permission, or rate limits requests, the corresponding feature in PromoFlow may stop working until the platform restores access or we ship a fix.

9. Intellectual Property

The PromoFlow name, logo, software, dashboard, and documentation are owned by PromoFlow and protected by intellectual property laws. We grant you a non exclusive, non transferable license to use the Service for its intended purpose. We reserve all rights not expressly granted.

10. Termination

You can stop using the Service or delete your account at any time. We can suspend or terminate your account for breach of these Terms, suspected fraud, abusive behavior, non payment, or to comply with law. On termination your right to use the Service stops immediately; sections that should survive (ownership, indemnity, disclaimers, limits of liability) will continue to apply.

11. Disclaimer of Warranties

To the maximum extent permitted by law, PromoFlow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that the Service will be error free, that any post will be successfully delivered to a third party platform, or that AI output will be accurate or appropriate.

12. Limitation of Liability

To the maximum extent permitted by law, PromoFlow and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) USD $100.

13. Indemnity

You agree to defend and indemnify PromoFlow from any third party claim arising out of (a) content you publish through the Service, (b) your violation of these Terms or any applicable law, or (c) your violation of a third party's rights, including intellectual property rights.

14. Changes to the Terms

We may update these Terms as the Service evolves. When we make material changes we will update the “Last updated” date and notify you in app or by email. Continued use of the Service after the change means you accept the updated Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which PromoFlow is organized, without regard to conflict of law rules. Any dispute will be resolved in the competent courts of that jurisdiction, except where applicable consumer protection law gives you a right to bring a claim where you live.

16. Contact

Questions about these Terms: legal@promoflowai.com.